Specialist Support
Wheelchair Accessible Taxis & Airport Transfers at Gatwick.
Managed Properly.
Dependable, dignified transport for wheelchair users, elderly passengers and their families across Crawley, Gatwick and the wider South East — for airport journeys, medical appointments, and everyday life.
Your wheelchair-accessible vehicle is reserved and confirmed at the time of booking — never sourced last minute.
Need something at short notice? Call us directly — we coordinate a network of licensed local drivers, so we can often accommodate last-minute requests.
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Why families choose us
Careful, considered transport — arranged around the person.
Our vehicles are dedicated wheelchair accessible transport, so passengers travel comfortably without transferring seats and without rushing.
Drivers are experienced in supporting elderly and vulnerable passengers, and take the time to make each journey feel calm, unhurried and safe.
Families and care coordinators speak to one dedicated point of contact — the same team from first enquiry through to arrival — so nothing gets lost between people.
We're available beyond typical community transport hours, including evenings, weekends and short notice where possible, for the moments life doesn't schedule in advance.
Wheelchair-accessible vehicles are also available for long-distance journeys across the UK through our Long-Distance & Nationwide Transfers service.
Who this service is for
Journeys that matter, handled properly.
- Airport transfers for wheelchair users
- Hospital and GP appointments
- Care home visits and outings
- Family visits and days out
- Regular routine journeys for elderly relatives
What to expect
A calm, considered booking experience.
Every booking is confirmed in writing, so families and care coordinators have clear details to refer back to.
The driver is briefed in advance on the passenger's accessibility needs — mobility equipment, preferred pace and any assistance required at either end of the journey.
With Meet & Greet (£20), your driver waits inside arrivals with a name board. Without it, you're collected from the pickup point agreed when you book, and we confirm your meeting instructions before you travel.
The vehicle is selected to suit the passenger's equipment, whether a manual or powered wheelchair, so travel is comfortable and dignified from door to door.
And throughout, one point of contact remains available — before, during and after the journey.
Wheelchair users at Gatwick: North and South Terminal
Gatwick publishes drop-off points and Assisted Travel receptions in the drop-off zones at both North and South Terminals. Staff can help you into the terminal and through check-in; if a reception is unstaffed, a telephone is available to arrange assistance.
Gatwick says Blue Badge holders can use the drop-off points free when their vehicle’s, or taxi’s, number plate is registered in advance. Blue Badge holders can also be collected from the drop-off zones: arrange for the vehicle to come forward only once you reach the Assisted Travel reception. Gatwick generally recommends the car parks for passenger pickup.
Book airport assistance through your airline or travel agent before travelling, ideally at least 48 hours ahead, and tell the airline about your wheelchair or electric mobility aid. On arrival, Gatwick’s Assisted Travel staff can help through passport control and baggage reclaim to onward travel if needed. Your transport booking does not replace airline assistance arrangements.
Check Gatwick’s official special assistance guidance for current arrangements, Blue Badge registration and help points, then confirm your transport meeting instructions with us.
For flight journeys, explore our airport transfers with accessible vehicle planning, or read our Gatwick airport taxi guide before choosing your terminal collection.
Frequently Asked
Are you a taxi company?
Yes — we're a licensed private hire operator (OP297) based in Crawley. Every journey is pre-booked and personally managed, using Crawley Borough Council-licensed drivers and wheelchair accessible vehicles.
Do you provide wheelchair accessible vehicles for Gatwick Airport transfers?
Yes. We arrange wheelchair accessible vehicles for arrivals and departures at Gatwick, with flights monitored and drivers briefed in advance on any assistance the passenger needs.
Can you help with regular hospital or GP appointments?
Yes. We coordinate one-off and recurring journeys to hospitals, clinics and GP surgeries across the South East, keeping the same familiar approach and one dedicated point of contact throughout.
Do you work with care homes and care coordinators?
Yes. Families and care coordinators can book directly with us and we'll manage the details — vehicle, timing, driver briefing and confirmations — so residents and their families feel completely supported.
Is this different from NHS or community transport?
Yes. This is private, professionally managed transport, arranged around your schedule rather than fixed community timetables. It's suited to journeys where dignity, timing and one trusted point of contact matter most.
What areas do you cover?
Crawley, Gatwick and the wider South East — covering Surrey, West Sussex, East Sussex, Kent and London, including Horsham, Redhill, Reigate, East Grinstead, Horley and the surrounding towns and villages, with longer journeys arranged on request.
How far in advance should I book?
We recommend booking at least 24–48 hours ahead to guarantee vehicle availability, though we'll always do what we can for shorter notice.
Do you accept powered wheelchairs and mobility scooters?
Yes, subject to size and weight — let us know the details when booking so we can confirm the right vehicle.
Can a carer or family member travel with me?
Yes, at no extra charge.
Is there an extra charge for a disability or wheelchair booking?
No — you pay the same fare as an equivalent vehicle. There's no disability surcharge.
Where do you meet me at Gatwick Airport?
With Meet & Greet (£20), your driver waits inside arrivals with a name board. Without it, you're collected from the pickup point agreed when you book, and we confirm your meeting instructions before you travel.
Every booking carries someone's expectations.
We take responsibility for it.
If It Matters To You,
It Matters To Us.
An early morning flight.
A family holiday.
An important client.
An elderly parent.
A wheelchair journey.
A business meeting.
Every booking carries someone's expectations.
That's why we don't simply arrange transport.
We take responsibility for it.
Tell us where you're going.
We'll take care of the rest.