Assistance Services
Elderly Transport & Care Home Journeys.
Managed Properly.
Patient, dependable transport for elderly passengers, care home residents and the families who look after them — for appointments, errands, visits and the everyday journeys that matter.
Why families choose us
Unhurried journeys, arranged around the person.
Our drivers are patient and unhurried. An older passenger is never rushed to the door, into the vehicle, or through a journey — the pace of the person always sets the pace of the trip.
Families and care coordinators speak to one dedicated point of contact — the same team from first enquiry through to arrival — so nothing gets lost between people.
We're available beyond typical community transport hours, including evenings, weekends and short notice where possible, for the appointments and errands life doesn't always schedule in advance.
The driver can wait during an appointment or errand and will help with getting in and out of the vehicle and carrying bags to the door. This is transport with an attentive driver — not personal care, supervision or a companionship service.
Who this service is for
The everyday journeys that matter.
- GP and hospital appointments
- Prescription collection from the pharmacy
- Supermarket and grocery shopping trips
- Vet appointments for a much-loved pet
- Hairdresser, podiatry and other regular personal appointments
- Care home visits, outings and family days out
- Visits to friends, relatives or places of worship
- Days out — garden centres, the seaside, or a favourite regular spot
What to expect
A calm, considered booking experience.
Every booking is confirmed in writing, so families and care coordinators have clear details to refer back to.
The driver is briefed in advance on the passenger's needs and preferred pace, so the journey feels familiar from the moment they arrive at the door.
For short appointments or errands, the driver can wait and take your relative home again afterwards, rather than treating the journey as a one-way drop-off.
And throughout, one point of contact remains available — before, during and after the journey.
Frequently Asked
Are you a taxi company?
We're a professionally managed transport company, not a traditional taxi firm — every journey is coordinated with the accountability and communication standards of a managed service, using licensed, insured drivers.
Can you help with routine errands like shopping or picking up a prescription?
Yes. Supermarket trips, pharmacy collections and everyday errands are all part of what we arrange, with the driver able to wait and help carry bags to the door.
Do you provide transport to vet appointments?
Yes. Vet visits with a much-loved pet are one of the journeys families ask about most often, and we handle them with the same care as any other appointment.
Can the driver wait while my relative is at an appointment?
Yes. Rather than treating short appointments as a one-way drop-off, the driver can wait and take your relative home again afterwards, so the journey feels seamless.
Is this different from a care worker or companionship visit?
Yes. This is professionally managed transport with a patient, attentive driver — not a care or companionship service. It's suited to families who want a dependable, unhurried journey for their relative, with help getting in and out of the vehicle and bags to the door, but not personal care or supervision.
Do you work with care homes and care coordinators?
Yes. Care homes, family members and care coordinators can book directly with us, and every detail is confirmed in writing so everyone has clear information to refer back to.
What areas do you cover?
Crawley, Surrey, Sussex and the wider South East, including Horsham, Redhill, Reigate, East Grinstead, Horley, Guildford, Brighton and the surrounding towns and villages, with longer journeys arranged on request.
Every booking carries someone's expectations.
We take responsibility for it.
If It Matters To You,
It Matters To Us.
An early morning flight.
A family holiday.
An important client.
An elderly parent.
A wheelchair journey.
A business meeting.
Every booking carries someone's expectations.
That's why we don't simply arrange transport.
We take responsibility for it.
Tell us where you're going.
We'll take care of the rest.